Returns Policy

We understand that sometimes things don’t go as planned. To ensure a smooth experience, please review our Refund & Return Policy below.

1. Eligibility

  • Returns and refunds are only available to customers who can provide proof of purchase from Supermama Lab Philippines or its authorized retailers.
  • We do not accept returns for products purchased outside the Philippines.
  • Requests for returns or refunds must be made within 7 days of delivery.


2. Condition of Items

To qualify for a return or refund, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging, with the seal intact.
  • All parts and accessories must be complete and remain in their original plastic packaging.
  • Used items cannot be returned or refunded.
  • Returns will not be accepted for reasons related to personal preference or suitability (e.g., "not a good fit for me"), as product experience varies from person to person and does not indicate a defect.


3. Return & Refund Process

If you believe your item qualifies for a return or refund, follow these steps:

  • Contact Us – Reach out via one of our customer support channels (details below)
  • Provide Proof – Submit a receipt or order confirmation, along with clear photos/videos of the item.
  • Troubleshooting – Our team will assist you in troubleshooting to determine if the item is defective or if the issue can be resolved.
  • Approval & Next Steps – If approved, we will provide instructions for the return process.
  • Refund Processing – Refunds will only be processed after the defective item is returned, inspected, and approved for a refund.


4. Contact Information

For return and refund inquiries, please reach out to us via:


We’re happy to assist you and ensure the best possible experience with Supermama Lab!